FAQS

WHAT IS PINCLUB?

Pin Club is a fun, low cost, subscription club. Each month we design and create a brand new limited edition enamel pin.  If you like surprises, collecting and lapel pins then this is the club for you!  We also have a range of pins that are not part of the subscription which can be purchased from the website.

How does the subscription work?

We have a limited quantity of pins each month. Subscriptions are only open on the 1st day of each month.  Once you have subscribed you can sit back and relax, we will charge your card or paypal on the 1st of each month and a few days later a lovely surprise pin will drop through your door.  You can cancel your subscription at any time.  

What will the designs be?

If you subscribe or buy on the day of launch then the design will be a surprise until you receive it. We figure that everyone deserves at least one nice surprise a month! 

Here is a little flavour of what we are all about.. think cute, kawaii and kitsch, festivals and summer adventures, sugary treats, sprinkles, 80's retro, nineties cool, iconic faces, affirmations, girl power, stationery geek, spirit animals!  

We have a whole line-up of talented artists and designers who we are collaborating with in 2016 to bring you some amazing pins! 

What does it cost?

Subscriptions cost £5 per month with free pp in the UK or £7 per month for the Rest of the World.  

If there are pins remaining after subscriptions close on the 2nd you will be able to buy one without subscribing.  The cost will be £6.  

What happens if I change address?

Please let us know if you change address as paypal does not always notify of this.  You are responsible for making sure we have your correct address and if you do not let us know we cannot be held responsible for pins sent to an old address.

Can I track my order?

The default shipping we use is 2nd class (UK) and standard airmail which can not be tracked. International customers can add a tracked shipping option to their order for £7.50.  The shipping times for Europe is approx 1-2 weeks (France is often longer) U.S takes 1-3 weeks and Australia 2-3 weeks.  South America can take 3-6 weeks.

How do I cancel my subscription?

You can cancel your subscription at any time by going to the recurring payments page in your paypal account.  Alternatively, if you send us an email we will be happy to cancel it for you.



Sign up to our newsletter for all of our latest news, product updates and information